WHDMS.com was founded with a simple philosophy - we don't just provide servers, but offer service as well. We've always stood true to our mission to provide exceptional service and not just provide web hosting. Customers have plenty of choice when it comes to web hosting, hence we want our service to set us apart from competition.
Our vision is simple: Perfecting hosting while maintaining a homegrown feel with a focus on people - our customers, our employees, and our community
Since the time WHDMS.com was founded in Atlanta in 2014, we have grown to a point where we now have over 30 employees and serve tens and thousands of customers around the world. Our team provides award winning customer service and support 24 hours a day, 7 days a week over email.
The best customer experience is offered by focusing on the customer's perspective. We design all our products and services with customer satisfaction in mind. Ease of use and clarity in presentation are some of the key factors to our success- we enjoy providing our customers with this rewarding experience every day.
Our core values emphasize quality and customer service
Character: WHDMS is different and we work hard to stay different. We do this by staying honest with our customers and acting with the utmost integrity, hiring most knowledgeable and awesome people we can, and empowering our people – both our customers and our employees – to take the action they need in order to achieve their respective goals. And we work hard to do all of this with a smile and a bit of classic geek charm.
Service: WHDMS relies on service to set itself apart from the competition. Period. As a result, we are and have to be dedicated to providing the best possible service and support possible – both externally and internally. Our goal is to consistently wow the customer with our personable, timely, and accurate service. We also strive to educate our customers and give them the ability to help themselves whenever possible.
Zen: Web hosting isn’t easy. To make it easier for our customers, we try to be flexible, patient, and stable as a company and as individuals. In addition, we place a tremendously high value on stability and security – two absolutely essential components of web hosting.
Quality: We do not want to compromise on quality in any way, shape, or form. Maintaining a constant commitment to quality is not easy, but we understand that providing the highest quality products and services to our customers is key to long-term success in our highly competitive industry. And as part of our commitment to quality, we realize that good isn’t good enough and that we must be continuously improving in order to stay
Motivated by your happiness, we have built a strong team of people who share our vision and values. We are staffed 24 hours a day, 365 days of the year with a great team of dedicated friendly, knowledgeable and professional staff members who are excellent in people skills, fluent in English, skilled to solve your problems and equipped with the technologies and information that are needed to do so. Find our support staff right beside you when you need them by your side.
We've all seen those 10-page, hard-to-read service level agreements from hosting providers - we don't agree with those. We believe that uptime and reliability is crucial to providing a high-level service and it's one of our highest priorities - an uptime guarantee should be simple, digestible and easy to understand!
99.9% UPTIME, GUARANTEED
We guarantee that your website and services will be accessible 99.9% of the time in any given calendar month. If WHDMS fails to meet its Uptime Guarantee, you will be issued a credit equivalent to one day of service per hour of downtime. You can view full details of our guarantee in our terms and conditions.
It's simple: to keep your website online, all the time, and on an occasion when an anomaly takes place we want to provide you the insurance and peace of mind that we are on top of the problem.
You will receive nothing less than brutal honesty from us at all times. We've built a reliable infrastructure that we are very proud of, and if a problem occurs, we will make every attempt to provide you straight answers that are both honest and timely!
Our Green Power Commitment
Data centers and web hosting use electricity. Often, a lot of electricity. We, like our customers, are concerned about the environmental impact of this energy use, and want to speed development of a more sustainable, low-carbon, renewable energy economy. Therefore, in addition to using energy efficient hosting technologies, WHDMS has chosen to go a step further and match 150 percent of the electricity it uses with renewable energy, in the form of Renewable Energy Certificates (RECs).
This commitment will ensure that for every kilowatt hour of electricity used to host your website, another one and one-half kilowatt hours of electricity is generated by renewable energy projects and delivered to the power grid.
In order to provide the uptime, speed, and connectivity that you need, WHDMS employs 2 state-of-the-art data centers in Atlanta and Pennsylvania.
Both boast high-performance, carrier-neutral networks, and provide all the security and redundancy you'd expect. Check out the specs, and see for yourself:
Of course, you’ll find that our hosting facilities provide all of the security and redundancy that you expect. Our data centers are monitored over CCTV, and our servers are located behind multiple redundant lines of physical security. Climate control, fire suppression, redundant power batteries and diesel power are all standard.
Technicians are available in our data centers around the clock, and we are constantly implementing new procedures and technology in order to maintain the cutting edge.
Finally, an honest hosting company
WHDMS isn’t like those big hosting conglomerates. We don’t promise “unlimited plans” that are actually hindered by hidden limitations. Instead, you’re only responsible for paying for the resources you need. Whether you’re just starting your own blog, or you’re running a powerful e-commerce site, we have a plan for you.
We also respect your time. We’re not going to send you a hundred emails trying to upsell you on different products, and our website isn’t cluttered with marketing videos. Occasionally, we’ll contact a small portion of customers and ask them to respond to our customer service survey. It is important for us to continually measure our customer satisfaction by asking you, the customer, whether or not you feel like we’re doing the best job we can.
All of our customer engagement opportunities are strictly opt-in. You are welcome to receive our newsletter, read our blog, collaborate on our message forum, or connect with us over social media. We promise to keep all of our content short and relevant. Occasionally, we will host contests, giveaways, and announce sales.
It goes without saying that your data is important to you, and we take that premise very seriously - we do everything we can to keep your data safe.
We’ve implemented a revolutionary custom in-house backup system, allowing us to create an entire backup ecosystem. We remotely backup your data across multiple datacenters every night, giving you the ability to restore precious data in an instant.
Our top priority to deliver the ultimate customer experience, and we strongly believe that you’ll love our service - so much so that if for any reason you’re unhappy in your first 90 days as a customer, you’re more than welcome to request your money back. We have just one request - that you let us know why you’re unhappy so we can address the problem for our other customers and make our service even better.